Why support services?
- Reduce ‘keep-the-lights-on’ costs – reduce the per user support cost and non-discretionary spend.
- Minimize the risks to business – effectively balance cost reduction and risks to the business.
- Ability to predict costs – predict future costs and reduction therein.
- Scalability – scalable model to allow temporary expansion in capacity to support enhancements.
- Flexibility – dynamic cost structure that caters to the fluctuations in business demands.
- Quality of service – higher customer satisfaction from a higher quality of service.